Privacy Policy
Effective Date: July 11, 2025
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Acceptance of Services and Consent for Communications
By using the services of Graceful Dental, including subscribing to our text messaging services via www.drgracefeng.com, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.
You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including all terms related to data collection, communication, and security.
You further consent to receive transactional, promotional, and informational text messages from Graceful Dental related to appointment reminders, health-related updates, and special offers.
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Information We Collect
We collect personal information you provide directly when using our services, including:
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Contact Information: Name, phone number, and email address.
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Health Information: Treatment history and insurance details.
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Payment Information: Credit card details and billing history.
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Digital Information: IP addresses, cookies, and website usage data.
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How We Use Your Information
Your information is used to:
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Provide and manage dental care services.
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Send transactional text messages, including appointment confirmations and reminders.
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Process payments and manage insurance claims.
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Comply with legal and regulatory obligations.
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Opt-Out Instructions
You may opt out of receiving promotional text messages at any time:
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Opting Out: Reply “STOP” or “UNSUBSCRIBE” to any message received.
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Processing: Opt-out requests will be honored immediately.
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Service Messages: Opting out of promotional messages will not affect essential service-related communications (e.g., appointment reminders).
If you experience issues unsubscribing, please contact us:
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Phone: (718) 539-5306 or (718) 514-4698
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Email: drfengdental@gmail.com
Data Sharing and Third-Party Service Providers
We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
Your information may be shared with:
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Service Providers: Trusted third parties for operational support, such as SMS messaging, payment processing, and appointment scheduling.
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Legal Authorities: When required by applicable law or regulatory compliance.
All third parties we engage are bound by confidentiality agreements.
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Data Security
Graceful Dental takes data protection seriously and implements industry-standard security measures, including:
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Encryption protocols for secure data transmission.
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Secure servers for data storage.
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Continuous system monitoring to safeguard data against unauthorized access.
While we strive for the highest level of security, no system can guarantee complete protection from breaches.
Patient Records Retention
We retain patient records in compliance with New York State laws for a minimum of six years or until a minor patient turns 21, whichever is longer.
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Cookies and Website Tracking
Our websites use cookies and similar technologies to:
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Improve user experience.
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Analyze site traffic for performance insights.
You can manage cookie preferences in your web browser settings.
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Your Rights, You have the right to:
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Access, update, or delete your personal information.
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Request a copy of your stored data.
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Withdraw consent for promotional communications.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory updates.
When updates occur:
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The Effective Date at the top will be revised.
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Significant changes will be communicated through email notifications or a notice on our website.
By continuing to use our services after updates, you acknowledge the revised policy.
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Compliance with Laws
We comply with:
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HIPAA (Health Insurance Portability and Accountability Act)
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10DLC messaging compliance standards
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New York State and New York City data privacy laws.
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No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.
Contact Information
Graceful Dental
36-25 Union Street
Suite C
Flushing, NY 11354
(718) 539-5306
(718) 514-4698
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